Privacy Policy

Privacy Policy
Protecting your privacy is important to Naples Villas. We strive to keep your personal information confidential.

By ensuring you are aware of that and understand the Naples Villas Customer Privacy Policy, we can provide you with better service.

Please take a moment to read the following policy to learn how we handle your personal information.

Why we collect personal information
Naples Villas collects and uses your personal information to give you superior customer service, to provide you with convenient access to our products and services, and to make a wider range available to you. In addition, we use your personal information to keep you up to date on the latest product announcements and other information we think you'd like to hear about. From time to time, we may also use your personal information to contact you to participate in a market research survey, so that we can gauge customer satisfaction and develop better products.

How we collect personal information
We collect information about you in several ways. For example, we might ask for your contact information when you correspond with us, call us to request service, register to attend a seminar, or participate in an online survey. In addition, when you sign up for Naples Villas' services, or ask to be included in an email mailing list, we collect and store the information you provide in a secure database.

When we disclose personal information
Because Naples Villas is a global company, your personal information may be shared with other Naples Villas' business units around the world. They will protect your personal information in accordance with the Naples Villas' Customer Privacy Policy.

Naples Villas works with other companies that help us provide Naples Villas' products and services to you, and we may provide your personal information to these companies. For example, we give shipping companies this information so they can deliver your products efficiently. The information they receive is for shipping and delivery purposes only, and we require that the companies safeguard your personal information in accordance with Naples Villas' policies.

At times, we may be required by law or legal process to disclose your personal information. We may also disclose information about you if we believe that disclosure is necessary for the public interest.

How we protect your personal information
Naples Villas safeguards the security of the data you send us with physical, electronic, and managerial procedures. We urge you to take every precaution to protect your personal data when you are on the Internet. Change your passwords often, use a combination of letters and numbers, and make sure you use a secure browser. Naples Villas' Store uses industry-standard Secure Sockets Layer (SSL) encryption on all web pages where personal information is required. To make purchases from the Naples Villas' Store, you must use an SSL-enabled browser such as Netscape Navigator 3.0 or later, or Internet Explorer. This protects the confidentiality of your personal and credit card information while it is transmitted over the Internet.

Access to your personal information
If you would like to review other personal information that Naples Villas may have about you, email us at info@naplesvillas.co.uk.

Collecting other personal information
When you browse Naples Villas' website, you are able to do so anonymously. Generally, we don't collect personal information when you browse - not even your email address. Your browser, however, does automatically tell us the type of computer and operating system you are using. Like many websites, Naples Villas' website uses "cookie" technology. When you first connect to our site, the cookie identifies your browser with a unique, random number. The cookies we use do not reveal any personal information about you, except perhaps your first name so we can welcome you on your next visit. Cookies help us understand which parts of our websites are the most popular, where our visitors are going, and how long they spend there. We use cookies to study traffic patterns on our site so we can make the site even better.

In some of our emails to you, we use a "click-through URL." When you click one of these URLs, you pass through our web server before arriving at the website that is your destination. We track click-through to help us determine your interest in particular topics and measure the effectiveness of our customer communications.

Our commitment to privacy
To make sure your personal information remains confidential, we communicate these privacy guidelines to every Naples Villas' employee. Naples Villas does not knowingly solicit personal information from children or send them requests for personal information. Naples Villas' website contains links to other sites. Naples Villas does not share your personal information with those websites and is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies. If we are going to use your personal information differently from that stated at the time of collection, we will try to contact you via email using the most recent information we have. If you have not given us permission to communicate with you, you will not be contacted, nor will we use your personal information in a new manner.
Naples Villas' Customer Privacy Policy is subject to change at any time. We encourage you to review the privacy policy regularly for any changes.

This website is owned and run by Naples Villas, who has always respected your privacy and will continue to do so in the future. This policy explains:
1. How do we collect data about you and your use of this website?

You are in control of what information we collect about you. However, if you choose not to share your information some areas of the website may not be accessible or useable. We may ask you for information about yourself when you subscribe to our newsletter, register online, book accommodation, products or other services, register for promotions, request brochures or other information. We may also invite you to complete surveys or provide us with feedback.

2. How do we use your data?
We use your data to improve the service we offer you and to try and ensure that you get the best out of our website.

Non-marketing use
We will use the information you enter at the site for administration purposes and any other purposes made clear in the data entry forms themselves, in any relevant terms or conditions and on any pages or emails which link to such forms. If you make a booking with us we may use your personal data for the purposes explained below under the heading "How we use your booking data".
Website customisation and targeting of adverts
We use the data you give us about yourself when you subscribe or register to build up a picture of your interests - we then try to ensure that when you visit the site, you don't miss the offers and information relevant to you.

3. How do we use your booking data?
If you make a booking with or order a brochure from Naples Villas, we will record your personal details. Your data will be used principally to meet your requirements. We retain the data you provide from time to time, including your purchase history and data we collect when you use our services. Your data may be used for the following purposes: accounting, billing, credit or other payment card verification, statistical and marketing analysis, customer surveys, customer relations and to help us in any future dealings with you, for example by identifying your requirements and preferences. Direct Marketing Please see the question "Direct marketing and how can you change your marketing preference?" below.

Customer Surveys
From time to time we may run customer surveys. Surveys by Naples Villas ensure that participation confidential and voluntary and that results do not identify individual respondents.

4. Direct marketing and how can you change your marketing preference?
We offer you the opportunity to receive information about special offers and other news from the Naples Villas. We may use your purchase history to communicate information we think may interest you. To improve our picture of your interests we may link the data you give us about yourself with any data we have gathered about your use of the site. You can sign up for direct marketing by registering on this website. You will also be asked if you want to receive direct marketing if you make a booking with or request a brochure from one of the Naples Villas or if register for a promotion with any company in Naples Villas' affiliates company. We will normally send direct marketing by email if we have your email address. If you would like us to stop sending direct marketing to you, we offer simple ways to do this. Whenever you receive direct marketing you will be told how to unsubscribe.
If you consented to receive marketing communications when you made a booking or requested a brochure or registered for a promotion you can tell us that you do not wish to receive any more by emailing us at customerservice@naplesvillas.co.uk with your full name and address. If you tell us that you do not wish to receive further direct marketing, you will still receive communications confirming and servicing any bookings you make with us.

5. Who can your data be disclosed to?

Disclosure of your data to others may be necessary to ensure the smooth provision to you of the products, services and information you request. Your booking and travel data may be disclosed to the other entities described above under the heading "How we use your booking data". If you consent to direct marketing, your details will be used and disclosed in the manner set out under the heading “Direct Marketing and how can you change your marketing preference?”.

6. How may you amend data submitted by you?

You can change your personal details at any time by emailing us at customerservice@naplesvillas.co.uk with your full name and address. If you consented to receive marketing communications when you requested a brochure or made a booking, or registered for a promotion you can change your personal details at any time by emailing us at customerservice@naplesvillas.co.uk with your full name and address.

7. Why do we link to other websites?

We use links to other Internet sites to improve your experience of our website. We will always seek to make these links clear by opening them in a new window of your web browser. However, please be aware that these websites may be owned and run by other companies and organisations. Naples Villas does not endorse any such websites and we are not responsible for the information, material, products or services contained on or accessible through those websites. Your access and use of such websites remains solely at your own risk. We cannot accept responsibility for any information you divulge to a linked website.

8. Confidentiality of your booking reference
When you make a booking you will be given a booking reference. We advise that your booking reference should be kept confidential at all times. Disclosure of your booking reference to others may allow them to access your booking details and itinerary through our system. If you are travelling with others and would not like your individual booking details accessed by them, you may prefer to have each person make separate bookings, to be individually paid for.

9. How do we keep your data secure?
We take the security of your data very seriously. Please link to our security policy to see what steps we take to keep the information you give to us secure.

10. Do we take statistical data?
We try to ensure that our website offers visitors exactly what they are looking for - to help us achieve this goal we may analyse anonymous data collected by cookies about how visitors use the website. Such data also helps us to measure the success of our advertising campaigns. We may also collect Internet Protocol addresses to help diagnose problems with our servers and for system administration, but we don't link these addresses to any person's name or identity.

11. Can we make changes to this policy?
There may be developments in how we use your data - all such developments will be notified to you by updating this policy.
Naples Villas Address (Italy): Via Raffaele Bosco 536, 80060 Moiano,Vico Equense, Naples, Italy.
Call us on: (+39) 081 8023831 / (+39) 339 2256414 (Italy)
Address (UK): Newtown Farm House, Tangier Lane, Bishops Waltham, SO32 1 BU, Southampton, England.
Call us on: (+44) 07821 324263 / 0800 612 3381 (UK)
Telephone Number (toll free): 0800 612 33 81 

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