Naples Villas' Privacy Policy

This website is owned and run by Naples Villas, who has always respected your privacy and will continue to do so in the future. This policy explains:

1. How do we collect data about you and your use of this website?

You are in control of what information we collect about you. However, if you choose not to share your information some areas of the website may not be accessible or useable.

We may ask you for information about yourself when you subscribe to our newsletter, register online, book accommodation, products or other services, register for promotions, request brochures or other information. We may also invite you to complete surveys or provide us with feedback. Back

2. How do we use your data?

We use your data to improve the service we offer you and to try and ensure that you get the best out of our website.

Non-marketing use

We will use the information you enter at the site for administration purposes and any other purposes made clear in the data entry forms themselves, in any relevant terms or conditions and on any pages or emails which link to such forms. If you make a booking with us we may use your personal data for the purposes explained below under the heading "How we use your booking data".

Website customisation and targeting of adverts

We use the data you give us about yourself when you subscribe or register to build up a picture of your interests - we then try to ensure that when you visit the site, you don't miss the offers and information relevant to you. Back

3. How do we use your booking data?

If you make a booking with or order a brochure from Naples Villas, we will record your personal details. Your data will be used principally to meet your requirements. We retain the data you provide from time to time, including your purchase history and data we collect when you use our services. Your data may be used for the following purposes: accounting, billing, credit or other payment card verification, statistical and marketing analysis, customer surveys, customer relations and to help us in any future dealings with you, for example by identifying your requirements and preferences.

Direct Marketing

Please see the question "Direct marketing and how can you change your marketing preference?" below.

Customer Surveys

From time to time we may run customer surveys. Surveys by Naples Villas esnure that participation confidential and voluntary and that results do not identify individual respondents. Back

4. Direct marketing and how can you change your marketing preference?

We offer you the opportunity to receive information about special offers and other news from the Naples Villas. We may use your purchase history to communicate information we think may interest you. To improve our picture of your interests we may link the data you give us about yourself with any data we have gathered about your use of the site.

You can sign up for direct marketing by registering on this website. You will also be asked if you want to receive direct marketing if you make a booking with or request a brochure from one of the Naples Villas or if register for a promotion with any company in Naples Villas' affiliates company.

We will normally send direct marketing by email if we have your email address.

If you would like us to stop sending direct marketing to you, we offer simple ways to do this. Whenever you receive direct marketing you will be told how to unsubscribe.

If you consented to receive marketing communications when you made a booking or requested a brochure or registered for a promotion you can tell us that you do not wish to receive any more by emailing us at customerservice@naplesvillas.co.uk with your full name and address.

If you tell us that you do not wish to receive further direct marketing, you will still receive communications confirming and servicing any bookings you make with us. Back

5. Who can your data be disclosed to?

Disclosure of your data to others may be necessary to ensure the smooth provision to you of the products, services and information you request. Your booking and travel data may be disclosed to the other entities described above under the heading "How we use your booking data".

If you consent to direct marketing, your details will be used and disclosed in the manner set out under the heading “Direct Marketing and how can you change your marketing preference?”. Back

6. How may you amend data submitted by you?

You can change your personal details at any time by emailing us at customerservice@naplesvillas.co.uk with your full name and address.

If you consented to receive marketing communications when you requested a brochure or made a booking, or registered for a promotion you can change your personal details at any time by emailing us at customerservice@naplesvillas.co.uk with your full name and address. Back

7. Why do we link to other websites?

We use links to other Internet sites to improve your experience of our website. We will always seek to make these links clear by opening them in a new window of your web browser. However, please be aware that these websites may be owned and run by other companies and organisations. Naples Villas does not endorse any such websites and we are not responsible for the information, material, products or services contained on or accessible through those websites. Your access and use of such websites remains solely at your own risk. We cannot accept responsibility for any information you divulge to a linked website. Back

8. Confidentiality of your booking reference

When you make a booking you will be given a booking reference. We advise that your booking reference should be kept confidential at all times. Disclosure of your booking reference to others may allow them to access your booking details and itinerary through our system. If you are travelling with others and would not like your individual booking details accessed by them, you may prefer to have each person make separate bookings, to be individually paid for. Back

9. How do we keep your data secure?

We take the security of your data very seriously. Please link to our security policy to see what steps we take to keep the information you give to us secure. Back

10. Do we take statistical data?

We try to ensure that our website offers visitors exactly what they are looking for - to help us achieve this goal we may analyse anonymous data collected by cookies about how visitors use the website. Such data also helps us to measure the success of our advertising campaigns.

We may also collect Internet Protocol addresses to help diagnose problems with our servers and for system administration, but we don't link these addresses to any person's name or identity. Back

11. Can we make changes to this policy?

There may be developments in how we use your data - all such developments will be notified to you by updating this policy. Back

Last updated: 17 December 2009